Everything you need to know
How do I join COZY Rewards?
Simply create a free account on our website. Once you're signed up, you're automatically enrolled as a VIP member and will start earning cashback on every purchase.
How does cashback work?
Every time you place an order, you earn a percentage of your purchase back as store credit. VIP members earn 5%, Gold members earn 10%, and Platinum members earn 15%. Your cashback is automatically added to your account and can be applied as a discount on future orders.
How do i move up to Gold or Platinum tier?
Your tier is based on your total spending. Spend £150 to unlock Gold, or £350 to unlock Platinum. Once you reach a new tier, you'll immediately gain access to all of its benefits.
What is *early access* and how does it work?
All rewards members get early access to sales starting from the VIP tier. Gold and Platinum members also receive early access to new collection launches before they're available to the public. We'll notify you by email when early access windows open.
Does my cashback expire?
Your cashback store credit is tied to your account and remains available as long as your account is active. Check your account dashboard to view your current balance at any time.
Can i use cashback with other discount codes and promotions?
Cashback store credit can be applied at checkout. Please note that certain exclusions may apply during select promotional events. Details will always be clearly communicated at the time of purchase.
How do i check my status and cash balance?
Log in to your account and visit your rewards dashboard. You'll see your
current tier, total spending progress, and available cashback balance.
Who do i contact if i have any questions about my rewards?
Our support team is happy to help. Reach out anytime through our support
page and we'll assist you with any rewards-related questions.