returns & exchanges
We offer EASY exchanges to ALL CUSTOMERS
We hope you adore everything you receive from us, but if something isn’t quite right, we’re here to help! You have 30 days from the date of delivery to return or exchange your items. After this period, we may not be able to process your return.
A Few Things to Keep in Mind:
🧸 Items must be unused, unaltered, and in their original condition, with all hang tags and security ribbons attached.
🚫 Personalized items are non-refundable and non-exchangeable unless faulty.
📦 If an item doesn’t meet our return requirements upon inspection, it will be sent back to you via a 2nd class postal service.
🌍 Only items purchased directly from our website can be returned—we cannot accept returns for items bought elsewhere.
Exchanges
We do offer direct exchanges for a different size, colour or item (subject to stock). Just request your exchange within 30 days of delivery via our exchange portal here.
UK Returns
To start your return, follow these simple steps:
1️⃣ Visit our RETURNS PORTAL and log in with the same email used for your order.
2️⃣ Select the items you wish to return and provide a reason (this helps us improve!).
3️⃣ Choose your preferred returns courier.
4️⃣ Our return options are printer-free! You’ll receive a QR code that can be scanned at any drop-off location. If you prefer, you can also request a label to print yourself.
5️⃣ Drop your parcel off, and you’re all set!
A £2.50 returns fee will be deducted from your refund, which will be processed to your original payment method within 14 days of us receiving your return.
International Returns
Our returns portal isn’t available for international orders just yet, but don’t worry—we’re working on it!
To make an international return, please send your items within 30 days of delivery to the address below. Return postage is at your own cost, so we recommend a tracked service and keeping your proof of postage.
Cozy Crew Club, Project House,
Dallimore Road, Manchester, M23 9NX, United Kingdom
We’re always looking for ways to make international returns easier and more affordable, so stay tuned for updates on our social media!
If you have any questions, we’re always happy to help. 💛
FAQ
Can I return my order?
Yes! You can return items within 30 days of delivery, as long as they’re unworn, unwashed and in their original condition with hang tags attached.
- Items must be returned in original, unaltered Cozy Crew Club packaging (excluding gift-wrapped items).
- If your item was a gift, we can issue a gift card for the value paid to an email address of your choice.
- All items in sets or multipacks must be returned in full; we cannot accept partial returns for bundled items.
- For health and safety reasons, we are unable to accept returns on the following items: personalized products, unless there is a manufacturing fault.
If returns do not meet these guidelines, they may be sent back to the customer. Refunds are made to your original payment method within 14 days of us receiving your return.
Please note that original delivery fees are non-refundable, except for damaged, faulty or incorrect items.
What if my items are damaged or incorrect?
If you’ve received a damaged, faulty or incorrect item, please email our Customer Care team at returns@cozycrewclub.com within 30 days of delivery. Include a photo of the item along with your order number, and we’ll replace it or refund you in full, including delivery.
How do I make a return?
It’s simple: start your return within 30 days of delivery via our returns portal.
Do you offer exchanges?
Yes, we do! You can exchange for a different size, colour or item (subject to stock) within 30 days of delivery via our exchange portal.
