Terms of Use and Conditions Cozy Crew Club

Last updated: 28 October 2026

These Terms & Conditions apply to the website www.cozycrewclub.com and any orders placed through it.

The Website is operated by CSC Global Limited, trading as Cozy Crew Club, a company registered in England and Wales under company number 11068923, with registered office at 3 Redesmere Close, Cheshire, WA15 7EE.

In these Terms & Conditions, “we”, “us” and “our” refer to Cozy Crew Club. “You” and “your” refer to the customer or person using our Website.

By accessing our Website, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree, please do not use our Website.

1. About Cozy Crew Club

Cozy Crew Club is a UK-based baby, children’s and family lifestyle brand offering clothing, blankets, accessories, gift boxes and personalised products.

These Terms & Conditions apply to all purchases made through our Website. They do not affect your statutory rights.

2. Eligibility to Order

To place an order through our Website, you must be at least 18 years old and legally capable of entering into a binding contract.

By placing an order, you confirm that all information provided is accurate, complete and up to date.

We reserve the right to refuse or cancel an order where we reasonably believe that:

the order has been placed fraudulently;
payment details are incorrect or cannot be verified;
the customer is under 18;
there has been a pricing, stock or technical error;
the item is unavailable;
delivery information is incomplete or incorrect;
the order breaches these Terms & Conditions.

3. How to Place an Order

To place an order, you should:

Select the product or products you wish to purchase.
Add them to your basket.
Proceed to checkout.
Enter your delivery and billing information.
Select your preferred delivery and payment method.
Review your order carefully.
Submit your order and complete payment.

Once your order has been placed, you will receive an order confirmation email. This confirms that we have received your order, but it does not mean your order has been accepted.

A contract between you and Cozy Crew Club is formed when we dispatch your order or confirm that it is ready for fulfilment.

Please check your order confirmation carefully and contact us immediately if any details are incorrect.

4. Product Availability

All orders are subject to availability.

We make every effort to keep stock levels accurate, but occasionally an item may become unavailable after an order has been placed. If this happens, we will contact you as soon as possible and offer either:

a suitable alternative;
a refund for the unavailable item;
cancellation of the affected part of the order.

If we are unable to fulfil your order, we will refund the amount paid for the unavailable item.

5. Product Descriptions, Images and Colours

We aim to describe and display our products as accurately as possible. However, product images, colours, textures and finishes may vary slightly depending on your screen, device, lighting and browser settings.

All product descriptions, images, measurements and specifications are provided as a guide. While we make every effort to ensure accuracy, minor differences may occur.

For personalised, handmade, embroidered, printed, knitted, soft fabric or textured items, small variations may occur due to the nature of the materials and production process.

Pattern placement, embroidery visibility, fabric texture, edging, stitching and colour tone may vary slightly between products.

6. Personalised Products

Some Cozy Crew Club products can be personalised, including selected blankets, clothing, accessories and gift boxes.

When placing an order for a personalised item, you are responsible for checking:

spelling;
capitalisation;
punctuation;
character limits;
font choice;
thread colour or personalisation colour;
product selection;
name, initials or wording entered;
any gift message provided.

We will personalise the item exactly as submitted at checkout, unless we contact you to clarify an issue.

Character Limits

We recommend selecting between 5 and 8 characters where possible for better visibility and finish. Longer names or wording may appear smaller or may not display as clearly.

Patterned Products

On patterned blankets, clothing or accessories, personalisation may partially cover the printed design. This is normal and does not make the product faulty.

“Baby” Personalisation

The word “Baby” is not automatically included unless entered by you as part of the personalisation.

Digital Previews

Any digital preview shown on the Website is for guidance only. The final product may vary slightly due to fabric type, embroidery, print placement, texture and production processes.

Soft and Fluffy Blankets

For Cocole, Sofing, boucle, fluffy or textured blankets, personalisation may not appear as sharp or fully visible as it would on a flatter fabric. This is due to the softness and pile of the material.

Cancellation and Returns of Personalised Products

Personalised, bespoke or made-to-order items cannot usually be cancelled, returned or exchanged unless they are faulty, damaged, incorrectly supplied, or not as described.

Please check all personalisation carefully before placing your order.

7. Gift Boxes and Gift Messages

Where gift box personalisation or gift messages are available, you are responsible for ensuring all wording is correct before submitting your order.

We reserve the right to refuse or amend gift messages that contain offensive, abusive, discriminatory, unlawful or inappropriate wording.

We do not include pricing or receipts inside gift orders unless otherwise stated. Orders may include a packing slip.

8. Prices and Currency

All prices shown on our Website are in GBP (£) unless otherwise stated.

Prices shown include VAT where applicable.

Prices may change at any time. However, once your order has been accepted, the price of the items in that order will not change unless there has been an obvious pricing error.

We reserve the right to correct pricing errors. If an item has been incorrectly priced, we may cancel the order and refund you, or contact you to ask whether you wish to proceed at the correct price.

9. VAT, Duties and International Orders

UK VAT is charged where applicable.

For international orders, the price paid at checkout may or may not include import duties, taxes, customs fees or local charges, depending on the destination and shipping service selected.

You are responsible for any customs duties, import taxes or local charges payable in the destination country unless clearly stated otherwise at checkout.

Customs delays are outside our control and may affect delivery times.

10. Payment

We accept the payment methods shown at checkout. These may include debit card, credit card, PayPal, Klarna, Shop Pay, Apple Pay, Google Pay or other payment providers.

Payment is taken when you place your order or when authorised by your chosen payment provider.

All payments are subject to security checks and authorisation by the payment provider. If payment is not authorised, we will not be able to process your order.

We do not store your full card details.

11. Klarna and Third-Party Payment Providers

Where Klarna or another third-party payment provider is available at checkout, your payment agreement is with that provider and is subject to their own terms, conditions and privacy policy.

Klarna payment options may include Pay Later, Pay in Instalments or Financing, depending on eligibility and availability.

Further information about Klarna’s terms and privacy policy can be found on Klarna’s website.

We are not responsible for decisions made by Klarna or any third-party payment provider, including payment approval, declined payments, fees, credit checks or repayment terms.

12. Discount Codes, Promotional Codes and Offers

Discount codes and promotional offers are subject to availability and may be withdrawn or amended at any time.

Unless otherwise stated:

only one discount code can be used per order;
discount codes cannot be combined with other offers;
discount codes cannot be applied retrospectively;
discount codes have no cash value;
discount codes cannot be exchanged for cash;
discount codes may exclude sale items, gift cards, personalised items, bundles, shipping or selected collections;
minimum spend requirements must be met after any discounts are applied and before delivery charges, unless stated otherwise.

We reserve the right to cancel, refuse or remove a discount code where we believe it has been misused, shared without permission, obtained fraudulently, or used in breach of the offer terms.

If an order is returned, any refund will reflect the actual amount paid after discount.

Where a free gift, bundle offer or gift-with-purchase promotion applies, the free item must also be returned if the qualifying item is returned and the order no longer meets the promotional conditions. If the free gift is not returned, we may deduct its value from your refund where lawful.

13. Delivery

We offer the delivery options shown at checkout.

Estimated delivery times are provided as a guide only. We aim to dispatch and deliver orders within the estimated timeframe, but delays can occur due to circumstances outside our control, including courier delays, customs delays, adverse weather, peak periods, strikes, stock issues or incorrect delivery information.

Unless otherwise stated, orders will be delivered within 30 days of order confirmation. If we cannot deliver within this timeframe, we will contact you.

Delivery Address

You are responsible for providing a complete and accurate delivery address.

If an order is delayed, lost or returned due to incorrect or incomplete delivery information, we may not be responsible for replacement postage or refunding delivery costs.

Delivery Attempts

If the courier attempts delivery and no one is available, it is your responsibility to follow the courier’s instructions to rearrange delivery, collect the parcel or provide a safe place where available.

Safe Place Deliveries

If you ask the courier to leave your parcel in a safe place, with a neighbour, concierge, reception area or alternative location, this is at your own risk.

Once the parcel has been delivered in accordance with your instructions or courier tracking confirms delivery, responsibility for the parcel passes to you.

Failed or Returned Deliveries

If your parcel is returned to us because delivery was unsuccessful, the address was incorrect, the parcel was refused, or it was not collected, we may contact you to arrange redelivery. Additional postage charges may apply.

14. Lost, Delayed or Missing Parcels

If your parcel has not arrived within the expected timeframe, please contact us as soon as possible so we can investigate with the courier.

We may need to allow the courier time to complete their investigation before we can issue a replacement or refund.

If tracking shows the parcel has been delivered but you have not received it, please check with neighbours, household members, building reception, safe places and your local delivery office before contacting us.

15. Checking Your Order on Arrival

Please check your order as soon as possible after delivery.

If an item is damaged, faulty, incorrect or missing, please contact us promptly with your order number and clear photographs where relevant.

This does not affect your statutory rights.

16. Your Right to Cancel

For most non-personalised online purchases, you have the legal right to cancel your order within 14 days of receiving your goods.

You do not need to give a reason.

To cancel, you must notify us within 14 days of receiving your order. You then have a further 14 days to return the goods to us.

Items must be returned unused, unworn, unwashed, in their original condition, and with tags and packaging where possible.

You are responsible for return postage costs unless the item is faulty, damaged, incorrect, or we have agreed otherwise.

Items Excluded from Cancellation Rights

Your right to cancel does not usually apply to:

personalised products;
bespoke or made-to-order items;
items made to your specification;
sealed items that are not suitable for return for hygiene reasons once unsealed;
items that have been used, washed, worn or damaged after delivery;
gift cards, where applicable.

This does not affect your rights if an item is faulty, damaged, incorrectly supplied or not as described.

17. Returns and Exchanges

You can return or exchange items within 30 days of delivery, in line with our Refund Policy and your statutory rights. Orders placed between 1 November and 24 December 2026 can be returned or exchanged within 60 days of delivery (extended Christmas returns).

To return an item, please use our official returns portal where possible:

https://start.atlast.co/mora-uk/auth

Using our returns portal helps us track your return and process it more quickly.

If you choose to return an item using your own courier, you are responsible for ensuring the parcel is sent to the correct address and reaches us safely. We recommend using a tracked service and keeping proof of postage.

We cannot process a refund or exchange until the returned item has been received and checked.

18. Refunds

Once your return has been received and inspected, we will refund any amount due to your original payment method within 14 days of receiving it. A £2.50 returns fee is deducted from UK returns made through our returns portal.

Refunds may take several working days to appear in your account depending on your bank or payment provider.

Original delivery charges may not be refunded unless required by law or where the item is faulty, damaged, incorrect or the full order has been cancelled within the legal cancellation period.

If only part of an order is returned, delivery charges are usually not refunded.

Where an item is returned used, worn, washed, damaged, missing parts, missing tags, or not in resaleable condition, we may reduce the refund to reflect the loss in value, where lawful.

19. Faulty, Damaged or Incorrect Items

If you believe an item is faulty, damaged or incorrect, please contact us as soon as possible with:

your order number;
a description of the issue;
clear photographs of the item and packaging where relevant.

If the item is confirmed as faulty, damaged or incorrectly supplied, we will offer an appropriate solution, which may include repair, replacement, exchange or refund.

This does not affect your statutory rights under the Consumer Rights Act 2015.

20. Order Changes and Cancellations

If you need to change or cancel an order, please email info@cozycrewclub.com within 1 hour of placing it.

We will do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing, production, personalisation, packing or dispatch.

Personalised orders may begin production quickly and cannot usually be changed or cancelled once confirmed.

21. Account Registration and Marketing

You may choose to create an account or subscribe to our email, SMS or marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the message or contacting us.

Placing an order does not require you to consent to marketing.

We process personal data in accordance with our Privacy Policy.

22. Privacy and Data Protection

We will handle your personal data in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

Please refer to our Privacy Policy for more information about how we collect, use, store and protect your personal data.

23. Website Use

You agree not to misuse our Website.

You must not:

use the Website for unlawful purposes;
attempt to gain unauthorised access to the Website or our systems;
interfere with the security or operation of the Website;
copy, reproduce or exploit Website content without permission;
upload or transmit viruses, malware or harmful code;
use automated systems to scrape, copy or monitor the Website without permission.

We reserve the right to restrict or block access to the Website where we reasonably believe misuse has occurred.

24. Intellectual Property

All content on the Website, including text, images, product names, designs, branding, logos, graphics, photography, icons and layout, belongs to Cozy Crew Club or its licensors.

You may use the Website for personal shopping purposes only.

You must not copy, reproduce, distribute, modify, sell, exploit or use our content for commercial purposes without our written permission.

25. Reviews, User Content and Social Media

If you tag us, mention us, submit a review, upload images, or share content featuring Cozy Crew Club products, you grant us permission to share, repost or use that content for marketing purposes, unless you tell us otherwise.

We may moderate, remove or refuse reviews or content that we believe is offensive, misleading, abusive, unlawful, discriminatory, spam, fraudulent or unrelated to our products.

26. Liability

Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.

We are responsible for losses that are a foreseeable result of our breach of these Terms & Conditions.

We are not responsible for:

losses that were not foreseeable;
business losses;
loss of profit;
loss of revenue;
loss of goodwill;
indirect or consequential losses;
delays caused by events outside our reasonable control.

Our products are supplied for personal and domestic use only, unless otherwise agreed in writing.

27. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where caused by events outside our reasonable control.

This may include courier disruption, strikes, customs delays, severe weather, natural disasters, pandemics, war, terrorism, civil unrest, supplier delays, technical failures, or changes in law or regulation.

If an event outside our control affects your order, we will contact you as soon as reasonably possible.

28. Changes to These Terms

We may update these Terms & Conditions from time to time.

The Terms & Conditions that apply to your order will be those in place at the time you placed your order.

Please check this page regularly to ensure you understand the terms that apply when using our Website.

29. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws of the country or region where you live.

Any disputes will be subject to the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere.

30. Contact Us

If you have any questions about these Terms & Conditions, your order, delivery, returns or personalisation, please contact us at:

Cozy Crew Club
CSC Global Limited
Project House
Dallimore Road
Manchester
M23 9NX

Email: info@cozycrewclub.com

Registered office:
3 Redesmere Close, Cheshire, WA15 7EE

Company number: 11068923