Shipping & delivery
Fast, tracked delivery to your door
Every Cozy Crew order ships via USPS with full tracking — so you always know where your little one's delivery is.
Free shipping on all US orders over $100
Automatically applied at checkout — no code needed
Shipping options
Standard — USPS Ground Advantage — $10.00
5–8 business days. Fully tracked. Your package ships the next business day.
Free — USPS Priority Mail — $0
On all orders over $100. Same fast Priority service, on us.
Shipped via USPS
End-to-end tracking · Delivered to every US address · PO boxes accepted · No customs charges
How your order gets to you
- Order placed — Confirmed instantly by email
- Personalized & packed — Made with care, same or next business day
- Handed to USPS — Tracking number emailed to you
- Out for delivery — USPS updates you every step
- Delivered — Your cozy delivery arrives
Order by 12pm EST Monday–Friday and your order will be processed the same business day. Orders placed on weekends or US public holidays ship the next business day.
Returns
30-day returns — Not happy? Return any non-personalized item within 30 days of delivery for a full refund. No questions asked.
Personalized items — Made just for you — personalized products are non-returnable unless there's a manufacturing defect or our error.
Frequently asked questions
Will I pay customs or import fees?
No. Cozy Crew Club handles all duties and import costs — there are no surprise charges when your order arrives. The price you pay at checkout is all you pay.
Can I track my order?
Yes — every order ships with a USPS tracking number sent straight to your email. You can track live on usps.com or via the USPS mobile app. We also send delivery updates at each stage.
Do you deliver to PO boxes and APO/FPO addresses?
Yes. Because we ship via USPS, we can deliver to PO boxes and all US territories including APO and FPO military addresses.
How long does personalization add to my order?
Personalized orders are typically processed within 1 business day before being handed to USPS. We recommend ordering at least 10 days before you need it for gifts — or upgrade to Priority shipping for peace of mind.
My order hasn't arrived — what should I do?
First check your tracking link — USPS occasionally shows a 1-day delay in updates. If your order is more than 3 business days past the estimated delivery date, email us at info@cozycrewclub.com and we'll sort it out for you right away.
