All of our products are shipped to you with a secure, tracked shipping method. We offer free shipping on orders over $150 depending on your region. No code necessary; free shipping will be applied at checkout and does include duties.

Order cancellations or adjustments are not possible after the order is placed. Please allow 1-3 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link via email and you can expect to receive your order based on the timeline below. Please note the delivery times are estimated.

Free Shipping: On all orders above $150 for the United States, Canada, Mexico.

For orders under the threshold, the following shipping costs apply:

United States - $9,99 - 4-8 business days

Return & Exchange Policy

Return of non-compliant/cancelled order

The customer is entitled to return defective or nonconforming. Customer has 1 months from the time of detecting non-compliant product to inform Cozy Crew Club the defect noncompliance and to return the Cozy Crew Club product. If the customer returns the product because it is defective or non-compliance we will accept the return, Cozy Crew Club will refund the value of the product ,within the thirty (30) days of receipt of product Cozy Crew Club. If an order has been placed, the item can be cancelled provided that the item is not personalised and the item has not been shipped. However if the item is personlised and has been completed by our embroidery team, this cannot be cancelled. This is without prejudice to the client as a consumer rights contained in the existing law on consumer protection.

Returning products for any reason (right of revocation)

If the customer is not satisfied with the products purchased, for whatever reason, they have 14 calendar days from the date of delivery to return the product with an explanation. The customer may return the product purchased, provided that: The product has not been washed or used in anyway, with all labels still in tact, attached to the product. The product is complete (two components forming a pair must be returned
together). Should return of the product be required, the customer must bear the costs of the return. Products must be returned in its original packaging and tags attached, along with the relevant return note. Upon satisfactory inspection of the returned merchandise, Cozy Crew Club will refund the product price within thirty (30) days after receiving notice of product return and order cancellation of the customer. Shipping costs are never reimbursed (except in case of incorrect or defective items); the client must also bear the costs of return. 

We currently do not provide free returns labels, you will be
responsible for the return postage on your return/s. We require that you purchase a tracked service for you return in the event that your return gets lost in transit.

Returned items remain your
responsibility until they arrive back at our facility. Please ensure that you obtain proof of postage from the courier, in case you need to contact us or in the even that your return is lost in transit.

If your order has been lost in transit, without sufficient proof of postage, we will not be able to process any return requests. However, if you are able to provide a postage receipt or a tracking number for your return, we'll provide you with Cozy Crew Club store credit.

Returning Faulty Item

Firstly, we are sorry that
you may have received a faulty item, or your item has iccured a fault. If you believe your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, to returns@cozycrewclub.com for review within 28 days of purchase. Once we have confirmed the item is faulty, a fixed or new item will be sent to you free of charge or we can process a full refund if requested. We may require you to return the item to us, in this instance we will send a you a free of charge returns label. Faulty items will only be accepted if the goods are
delivered to a customer damaged or if there is a subsequent manufacturing fault within a period of 1 month after delivery. Any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Your statutory rights are not affected.

 

Return of personalised products

According to The Consumer
Protection (Distance Selling) Regulations 2000, tailor-made or personalised goods are excluded from this legislation. Therefore we do not except returns or refunds on personalised blankets unless damaged.

Change Of Product

So far, the products can not be changed. To obtain a product in another color or size, the customer must return the original item and place a
new order through the Cozy Crew Club website.

Gift Return

To return a product that was received as a gift, the customer must contact the person who made the gift and ask that they follow the procedure for the return. Refund will be given in the form original payment .Information about refunds will be refunded in the form of original payment. Cozy Crew Club will not reimburse you until you receive the product being reimbursement and verify the conditions in the store, once
verified the conditions of the product, you will receive a refund with the relevant amount within thirty ( 30) days of receipt of the product being, Cozy Crew Club refunds.