Accessibility

At Cozy Crew Club, we believe everyone should be able to enjoy a comfortable and seamless shopping experience. We want all our customers to be able to explore our collections, find the perfect pieces for their little ones and shop with confidence, including those who use screen readers, keyboard navigation, magnification or other assistive technologies.

Our Approach

We are committed to improving the accessibility of our website and working towards the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These internationally recognised guidelines help make websites more accessible and user-friendly for everyone.

Our priorities include:

• Reviewing website features, designs and updates to help ensure they are accessible and easy to navigate.

• Improving compatibility with assistive technologies, including screen readers and keyboard navigation.

• Making important shopping journeys, such as browsing products, selecting sizes, adding personalisation and completing checkout, as straightforward as possible.

• Identifying and addressing accessibility issues to continually improve the shopping experience.

Known Limitations

Some features on our website are provided by third-party services, including customer reviews, product recommendations, videos and customer support tools. While we aim to provide an accessible experience throughout our website, some third-party content may not yet meet all accessibility standards.

We are committed to working towards improvements wherever possible.

We're Here to Help

Your shopping experience matters to us. If you experience any difficulties using our website, our friendly customer care team is always happy to help.

Whether you need assistance finding a product, understanding sizing, choosing personalisation or completing your order, we're here to make things easier.

• Email: info@cozycrewclub.com with "Accessibility" in the subject line.

We aim to respond to all accessibility enquiries as quickly as possible.

Your Feedback Matters

We're always looking for ways to make Cozy Crew Club more inclusive and accessible.

If you encounter anything on our website that doesn't work as expected, we'd love to hear from you. Please let us know which page you were visiting, what you were trying to do and, if possible, which device or assistive technology you were using.

Your feedback helps us identify areas for improvement and create a better shopping experience for everyone.

Last updated: 20 October 2026.